
Terms and Conditions
WAITING TIME AT AIRPORTS - COMMERCIAL FLIGHTS
30 minutes waiting time included on all domestic flight arrivals and 60 minutes waiting time is included on all international flight arrival pickups. Wait time will be calculated from the confirmed landing time. Waiting time will be billed in increments of 15 minutes, rounded up to the nearest 15 minutes, by prorating the current hourly rate for the vehicle type requested for that vehicle plus gratuity, sales tax and STC, once the allotted waiting time has been consumed. Below is an example of our Airport waiting charges.
- 0 - 15 minutes No Charge
- 16 - 30 minutes ¼ hour waiting time
- 31 - 45 minutes ½ hour waiting time
- 46 - 60 minutes ¾ hour waiting time
- 60 - 75 minutes 1 hour waiting time
WAITING TIME AT RESIDENTIAL OR EXECUTIVE ARRIVAL
Customers are allowed 15 included minutes waiting time as a “grace period” from the scheduled pickup time. Thereafter, waiting time is calculated in 5 minute increments, rounded up to the nearest 5 minutes, by prorating the current hourly rate for the vehicle type requested for that vehicle plus gratuity, sales tax and STC, once the allotted waiting time has been consumed. Below is an example of waiting time charges:
- 0 - 15 minutes No Charge
- 15 - 20 minutes 5 min waiting time
- 20 - 25 minutes 10 min waiting time
- 30 - 35 minutes 15 min waiting time
- 40 - 45 minutes 20 min waiting time
ADDITIONAL STOPS
Additional stops for all clients will be charged for both distance from the designated route and time waiting at each stop. Time will be charged in 5 minute increments, rounded up to the nearest 5 minutes, by prorating the current hourly rate for the vehicle type requested for that vehicle plus gratuity, sales tax and STC, once the allotted waiting time has been consumed. . Below is an example of additional stop charges.
- 0 miles off route $30 per sedan / $35 per SUV
- .1 - 1 mile off route $35 per sedan / $40 per SUV
- 1 - 2 miles off route $40 per sedan / $45 per SUV
- 2 - 4.9 miles off route $45 per sedan / $50 per SUV
- 5 + miles off route $50 per sedan / $55 per SUV plus current per mile rate.
GRATUITIES
100% of all gratuities go straight to our drivers. Cash tips directly to drivers is not only acceptable, but encouraged. If our driver makes your day, feel free to return the favor.
HOLIDAY SURCHARGE
Trips on the holidays listed below incur an additional $50.00 flat fee.
- Christmas Eve (starting at 4 pm)
- Christmas Day
- Easter
- New Years Eve (starting at 4 pm)
- New Years Day
- Independence Day (July 4th)
- Memorial Day
- Labor Day
- Thanksgiving Day
ADDITIONAL FEES, TOLLS AND SURCHARGES
- Early morning fee of $20 for any pickups between 12am - 5am respectively. (Not Hourly)
- Late night fee of $20 for any trips ending between 12am-5am respectively.(Not Hourly)
- Tolls charged at cost for all trips.
- Cleaning fee will be charged at cost.
- All damages incurred are the client’s responsibility, therefore will be repaired and charged at cost.
EXTRA SERVICES
- Meet and greet service $50.
- Forward facing car seat, rear facing car seat and booster seats $20 additional charge.
- Event Coordinator $50 per hour.
CANCELATION POLICY
Cancelation Policy - Standard Sedans and SUVs
All cancellations for a standard sedan or SUV must be made no less than 12 hours prior to scheduled pickup time to avoid a cancellation charge plus gratuity, sales tax and STC. Deposits are non-refundable.
- 12 hours or less of pickup time No Charge
- 9 hours or less of pickup time 25% Charge
- 6 hours or less of pickup time 50% Charge
- 3 hours or less of pickup time 75% Charge
- Less than 3 hours from pickup time Charged in Full
Cancelation Policy - Hourly Service Cancellation
A minimum of 72 hours advanced notice is required for cancellation. Less than 72 hours will be charged in full for the trip plus gratuity, sales tax and STC. Deposits are non-refundable.
Cancelation Policy - Stretch Limousines and Transit Vans up to 14 passengers
A minimum of 7 days advanced notice is required for cancellation. Less than 7 days will be charged in full for the trip plus gratuity, sales tax and STC. Deposits are non-refundable.
Cancelation Policy - 15 to 56 passengers, Vintage, Exotic and all sub-contracted vehicles
A minimum of 14 days advanced notice is required for cancellation. Less than 14 days will be charged in full for the trip plus gratuity, sales tax and STC. Deposits are non-refundable.
No-Show Policy
All No-Shows will be charged for any accrued wait time, plus charged in full for the trip along with gratuity, sales tax and STC. Deposits are non-refundable.
RIGHTS RESERVED
RNR may terminate all services for any unruly or abusive passengers without refund. The booking party is responsible for the conduct of their passengers. Alcohol consumption by any parties under 21, misuse of exits, sunroofs or vehicle capacity will result in immediate termination of services without refund.
LIMIT OF LIABILITY
As always the goal at RNR is to provide a safe comfortable service to all of it’s clients in a timely manor. However, the company acknowledges there are unforeseen events and circumstances that can be out of our control. The following outlines RNR’s limit of liability.
- Service Delays or Failures: RNR shall not be liable for delays or failures in service due to circumstances beyond it’s control, including but not limited to mechanical failure, traffic congestion, acts of nature, road conditions or disruptions caused by riots, strikes or any civil unrest. In such events RNR will make reasonable efforts to notify the client and provide alternative arrangements as possible and in a timely manner.
- Third-Party Services: For any services facilitated by RNR but carried out by a third-party, RNR’s liability is limited to the selection and appointment of these third-parties. RNR is not liable for any direct actions of any third-party service provider.
- Personal Belongings: Clients are responsible for their personal belongings. RNR is not liable for lost, stolen, damaged or forgotten items during transit to the vehicle, within the vehicle or during transit from the vehicle. Clients are encouraged to ensure they have all their belongings before leaving the vehicle.
- Indirect or Consequential Damages: RNR shall not be liable for any incidental, special, indirect, consequential or punitive damages arising out of or in connection with it’s services including but not limited to loss of profits, data, revenue ot use incurred but the client or any third-party, whether in action or in tort, even if RNR has been advised of the possibility of such damages.
- Claims Procedure: Any claims or disputes arising from RNR’s services must be reported to RNR within 30 days of the service date. RNR is committed to addressing and resolving such matters prompt and fairly.
- Maximum Liability: Notwithstanding anything to the contrary contained herein, RNR’s maximum aggregate liability to any client arising out of or in connection with the use of it’s services shall in no events exceed the total amount paid by the client to RNR for the services under the contract in question
This Limit of Liability section does not affect the client’s statutory rights as a consumer. Clients are encouraged to maintain personal insurance policies that can provide coverage for significant losses or damages during travel.