There are multiple ways to book a ride with RNR.  Download our app, use our website or call our toll-free number to speak with one of our reservationists 24 hours a day.  

Yes, every one of our chauffeurs are thoroughly vetted.  As a company that transports dignitaries from around the world, safety and discretion are our top priority.

Of course!  We already allot 30 - 60 minutes of wait time for every flight.  Past our set wait time there is an additional charge, but we will be there waiting unless we are told otherwise.  With that being said, we monitor all flights and can see if there is a delay.  Our driver will be there upon arrival of your flight, not at the time originally expected. 

All of our chauffeurs have passed a background check, but we know a little extra precautions never hurt.  Therefore all of our vehicles have cameras in them which record both audio and video.  These cameras are monitored 24 hour per day by both our dispatch and management team, so you and your driver are never truly alone.

This depends upon the type of service you are receiving and where you are being picked up at.  When booking a reservation we always try to get as much information as possible like a specific corner or landmark to look for.  With that being said upon arrival our system will automatically text you the chauffeurs name and phone number, so you can contact them.  Our driver will also reach out to you letting you know they have arrived and where they are located.  You will not have to find your chauffeur, they will find you.

With bases around the world, we have staff working in multiple offices and many different time zones, so someone is in the office at all times ready to answer any questions you may have.

There are a few types of organizations and individuals that can benefit from an executive car service the most. The types of organizations which would benefit the most from our services are large and medium-sized companies whose executives frequently travel, a company or organization with high-level guests and individuals who value their privacy, a company whom needs to make a good impression on a client or prospective partner, or any person whom needs personal protection for any reason. 

There are many benefits of using an executive car service. First is the obvious, owning your own corporate fleet can cost your company a lot of money. When you use an executive car service not only does it eliminate the need for additional employees, but your organization will also save on fuel, parking and maintenance costs.

Second, using an executive car service allows you to enjoy a luxurious transportation experience in comfort and without the hassle of driving through bustling streets, especially during rush hour traffic. Instead of focusing on the road, your executives can be focusing on the day ahead of them.  Preparing for the big meeting, checking e-mails and making necessary phone calls, all while being transported to work. 

Our cancellation policy varies based on trip distance and vehicle type:

Trips within 100 miles:

Sedans:

• Continental U.S.: at least 2 hours' notice required
• Hawaii, Alaska, & Puerto Rico: at least 24 hours' notice required
• International: at least 72 hours' notice required

SUVs & S-Class (or similar):

• Continental U.S.: at least 4 hours' notice required
• Hawaii, Alaska, & Puerto Rico: at least 24 hours' notice required
• International: at least 72 hours' notice required

Trips over 101 miles:

Sedans, SUVs & S-Class (or similar):

• Within the U.S.: at least 24 hours' notice required
• International: at least 72 hours' notice required

Vans: 

• U.S. & International — at least 7 days' notice required (or as stated in contract)

Special Events / Specialty Vehicles (buses, limousines, etc.): 

• at least 21 days' notice required (or as stated in contract)