Terms and Conditions
WAITING TIME AT AIRPORTS - COMMERCIAL FLIGHTS
30 minutes included waiting time on all domestic and 60 minutes included waiting time on all international flight arrivals on all airport pickups. Wait time will be calculated from the confirmed landing time, waiting time will be billed in increments of 30 minutes rounded up to the nearest half hour interval at the hourly rate for that vehicle plus gratuity, sales tax and STC.
WAITING TIME AT RESIDENTIAL, BUSINESS AND OTHER COMMERCIAL LOCATIONS
Customers are allowed 15 included minutes waiting time as a “grace period” from the scheduled pickup time. Thereafter, waiting time is calculated in 15 minute intervals by prorating the current hourly rate for the vehicle type requested. Below is an example of waiting time charges:
- 0 - 15 minutes No Charge
- 16 - 30 minutes ½ hour waiting time
- 31 - 45 minutes ¾ hour waiting time
- 0 - 15 minutes No Charge
- 46 - 60 minutes 1 hour waiting time
ADDITIONAL STOPS
Charges for Additional Stops are generally $30-$50 depending upon the distance traveled and vehicle type. Typically, stops within the same suburban town are $30 for Sedan and $40 for SUV each and stops at other towns along the way are $40 for sedan and $50 for SUV. The base rate charged will be that of the furthest town with the intermediate stops charged accordingly. Stops within NYC are $30 for sedan and $50 for SUV depending upon distance. Stops in another county or borough will be charged based on the actual service
HOLIDAY SURCHARGE
Trips on the holidays listed below incur an additional $50.00 flat fee that goes entirely to the chauffeur:
- Christmas Eve (starting at 4 pm)
- Christmas Day
- New Years Eve (starting at 4 pm)
- New Years Day
- Independence Day (July 4th)
- Memorial Day
- Labor Day
- Thanksgiving Day
CANCELATION POLICY
Cancelation Policy - Standard Sedans and SUVs
A minimum of 1 hours advance notice is required for cancelation of a reservation within a 15 mile radius of the Relax N' Reserve Worldwide Transportation Office to avoid being charged in full for the trip. If the pickup location is beyond a 15 mile radius from our base in 76 W 54th Street, New york, NY 10019, then cancelation must be made 12 hours prior to scheduled pickup time to avoid being charged in full for the trip.
Cancelation Policy - Stretch Limousines and Transit Vans up to 14 passengers
A minimum of 7 days advanced notice is required for cancelation if a reservation to avoid being charged in full for the trip.
Cancelation Policy - 15 to 56 passengers, Exotic and sub-contracted vehicles
A minimum of 14 days advanced notice is required for cancelation of a reservation to avoid being charged in full for the trip.